Frequently asked questions
At checkout, you’ll be able to choose whether you’d like to pick up your cookies or have them delivered:
- Pickup: Available for all cookie types, including singles. Orders are ready within 24 hours at our San Francisco shop (215 Fremont Street). Pickup is always free.
- Local Delivery: Delivered within San Francisco and the Bay Area via DoorDash.
- Nationwide Shipping: Shipped next day. Minimum of $150 order, plus $25 shipping fee. Boxes of 6 and 12 cookies only.
Because our cookies are fresh, perishable baked goods, all sales are final.
However, if your order arrives damaged, incorrect, or unsatisfactory, please email us within 48 hours at info@thehungrykitchens.com
Provide your order number and clear photos of the issue so we can review.
If approved, we may issue a replacement, store credit, or refund at our discretion.
We do not accept returns or exchanges of baked goods. Gift cards and digital items are non-refundable.
At Hungry Crumbs, we take pride in delivering handcrafted stuffed cookies from our San Francisco cookie shop with the highest standards of quality. If something is ever less than perfect, we’ll do our best to make it right. That said, your experience matters to us. If your order arrives damaged, incorrect, or unsatisfactory, please contact us within 48 hours of delivery at info@thehungrykitchens.com
To help us resolve the issue quickly, include:
- Your order number
- Photos of the product and packaging
Once we’ve reviewed your request, we may issue a replacement, store credit, or refund at our discretion.
Please note:
We do not accept returns or exchanges of baked goods.
Gift cards and digital items are non-refundable.
At Hungry Crumbs, our goal is simple: to make sure every cookie brings joy with every bite.
We offer a selection of cookies that are made without nuts or gluten. However, all of our cookies are baked in the same kitchen, so we can’t guarantee they’re allergen-free.
Yes! We love baking for special occasions. Whether it’s a custom flavor, a large office order, or event catering, reach out to us and we’ll whip something up just for you.
Questions? We've got answers.
We're always happy to chat though anything you'd like to know or any queries about your order.